Connect the allverto Shop

The allverto Shop is the online shop that goes with allverto. You connect it like any other sales channel – allverto then maintains the complete catalogue in the shop and fetches the orders. So you don't have to create items twice.

The connection runs via the shop's sync interface (dbeS) with a Sync user. This works the same way for shops you run yourself and for shops we host for you.

#What is synchronised?

allverto removes archived items, and items you switch off for this shop in the item's Channels tab, from the shop. Categories you hide for the shop disappear together with their subcategories.

#Before you start

• You need the permission Connect sales channels (usually Owner and Administration).
• In the shop backend, create the sync user once: Administration › Synchronisation (Administration › Synchronisation) – set a user name and a secure password, then save.
• The shop must be reachable from the internet (shops hosted by us always are).

#Step by step: connect the shop

1. In allverto, open Settings › Sales channels and click Connect shop.
2. Choose allverto Shop.
3. Enter:
   • Name in allverto, e.g. "Web shop",
   • Shop URL without "/admin", e.g. https://mein-shop.de,
   • Sync user and Password from the shop backend.
4. Click Test connection. allverto tells you whether the interface responds and the login is correct.
5. Choose the Order colour if needed and click Connect.

allverto immediately fetches the first orders and then transfers the catalogue. The result appears in the channel's Sync log, e.g. "13 items in the shop. Transferred: 4 categories, 13 items, 1 image …".

#Connection settings

Via the channel's … menu › Connection settings… you can change:

• Shop URL, Sync user, New password – for example after moving the shop. If left empty, the stored password is kept.
• Transfer catalogue – when switched off, allverto only fetches orders and reports shipping (e.g. if you maintain the catalogue in the shop for now).
• Transfer customer groups from allverto – allverto replaces the shop's customer groups with your customer groups. Groups with "Händler" (dealer), "B2B" or "Gastro" in their name see net prices in the shop. The customer group's discount applies in the shop in addition to its prices (as in JTL-Shop).
• Default customer group – the allverto customer group whose prices are the normal prices in the shop (shop group "Endkunden", i.e. consumers). "Automatic" picks a group named "Endkunden" or "Privatkunden".
• Transfer invoices to the customer account – invoices, credit notes and cancellations appear in the customer's order details in the shop after they are issued.
• Tax classes and language IDs – only change tax classes and German/English if your shop uses different numbers than the standard installation (standard 1, reduced 2; German 1, English 2). There is a separate field for each additional language for item texts; empty = this language is not transferred.
• Items per data batch – choose a smaller value if your hosting provider has short time limits.

Transfer full catalogue resends all categories, items and image assignments – handy if something was changed manually in the shop.

Under Transfer invoices retroactively, you use Transfer to send already issued invoices, credit notes and cancellations for orders from this shop for a period (by document date) to the customer account after the fact. Failed ones are retried; with Resend already transferred ones, those already transferred go out again too. Below, you can see how many were transferred, are pending or failed.

#How orders are imported

• Items are matched by item number; for variants it's the number of the child item.
• Shipping costs become a separate line, coupons and vouchers deduction lines. allverto imports fees (e.g. cash on delivery) as a custom line.
• Payment method, shipping method, customer comment and the shop order number appear in the order's note.
• Delivery options such as express, Saturday delivery, safe-place permission or preferred date are recognised by allverto from the shipping method and the customer comment and set on the order – matching your delivery options catalogue under Sales → Settings → Delivery options. You can then filter by them in pick list templates.
• Each order is imported only once: after the import, allverto confirms it in the shop (status there "in progress").

#Good to know

• allverto assigns its own numbers in the shop starting from 100001 for items, categories, manufacturers, etc. Items that were already created in the shop before (e.g. sample data) stay unchanged – delete them in the shop backend if needed.
• The shop builds item URLs from the item name. If you rename an item, the shop automatically creates a redirect from the old address.
• allverto transfers characteristics if Use as item characteristic in the online shop is switched on for them and they have fixed values (selection). Free-text characteristics don't appear in the shop.
• The shop doesn't yet calculate base price information (price per kg/l) from allverto; enter it as an attribute on the item if needed.

#Troubleshooting

All runs are listed in the channel's Sync log, in the sync overview, and errors additionally in the system log.